Every piece that leaves the studio has been shaped by hand, and finished with care and joy. Because each item is unique, shipping costs vary — you’ll receive a personalised shipping quote after checkout so we can ensure your pottery travels safely from our hands to yours.

Packaging & Care

Your pottery is wrapped with the same attention it received in the studio. We use sturdy, packaging materials (often reused or recycled) to cushion each piece and keep it snug for the journey. Handmade work deserves gentle handling, and we pack accordingly. Because pieces can be fragile, please unwrap carefully!

Shipping Timeframes

Orders are typically dispatched within 3–5 business days. You’ll receive a tracking number once your parcel is on its way so you can follow its travels.

Where We Ship

We currently ship within New Zealand. If you’re outside NZ and would like to purchase a piece, feel free to reach out — we’re happy to explore options.

Handmade Variations

Each piece is one of a kind. Natural variations in shape, colour, and texture are part of the beauty of handmade pottery and are not considered defects.

Photography

We have attempted to reflect the true colour of each piece in the photographs however some variation in colour may be evident – we’re potters, not photographers!

If Something Arrives Damaged

While breakages are rare, they can happen. If your piece arrives damaged, please email us within 48 hours of delivery. Include:

• a photo of the unopened packaging,

• the damaged item,

• and any visible signs of mishandling.

We’ll work with you to make things right — whether that’s a replacement, refund, or store credit depending on the situation.

Lost or Delayed Parcels

Once your parcel is with the courier, we’ll help you track it, but we can’t take responsibility for delays or losses caused by the carrier. We’ll always do our best to support you through the process.

Returns

Because each piece is handmade and unique, we don’t accept returns for change of mind. If there’s an issue with your order, please reach out — we’re here to help.